Setting up a new account

  1. Determine which features you want included in your new answering service. Access to live emergency operators is always included, but extra options streamline your service.
  2. Click on the “Set up forms” link below to download the form, and fill them out right on your computer.
  3. If you have additional needs not covered in the features list, we may be able to accommodate you. Please contact us about additional options not listed.
  4. Email the completed forms to support@apartmentlines.com .
  5. When we receive your forms, a representative will contact you to complete the set-up process.

Some things to keep in mind as you’re starting service:

  • If you are currently using an answering service, you might be required to provide them with a written 30 day notice of cancellation. If you need any help with this, please contact us.
  • In order to send your office calls to our service, you’ll need to forward your phone to a forwarding number that we provide. If your phones currently automatically forward to another service after a few rings, you’ll need to contact your phone company and have the automatic forwarding changed to your Apartment Lines forwarding number.
  • An invoice will be mailed to you within 2 weeks of service initiation. Subsequent invoices will be mailed 30 days in advance to allow you extra processing time.
Attachment
Set up forms