Setting up a new account

  1. Determine which features you want included in your new answering service. Access to live emergency operators is always included, but extra options streamline your service.
  2. Contact us, and we’ll email you links to our simple account setup process.
  3. Sign the contract, and fill out the account setup form.
  4. We’ll review your information and activate your account.
  5. You can then log in to our web portal to manage your account.

Some things to keep in mind as you’re starting service:

  • If you are currently using an answering service, you might be required to provide them with a written 30 day notice of cancellation. If you need any help with this, please contact us.
  • In order to utilize our service, you’ll need to route your office calls to a phone number that we provide. The most common ways to acheive this are:
    1. Forwarding your office phone to your Apartment Lines number
    2. Programming your phone system to send calls to your Apartment Lines number

    If your phones currently automatically forward to another service after a few rings, you’ll need to contact your phone company and have the automatic forwarding changed to your Apartment Lines number.

  • An invoice will be mailed to you within 2 weeks of service initiation. Subsequent invoices will be mailed 30 days in advance to allow you extra processing time.