Live operators dispatch emergency maintenance and courtesy patrol calls from your residents 24 hours a day. Calls are screened to reduce your maintenance expenses. Leasing and general business calls can be sent to your email.
Exclusive flat monthly rates insure that your apartment community will stay within its budget. You can always count on the same low monthly price, determined according to the size of your community. Call us at (800) 583-7769 to get more information on our introductory offers and current promotions.
During the first 30 days of service, if you are not completely satisfied with Apartment Lines, you may leave the service at any time at no cost to you!
The ability to reach a live operator has many advantages over other call handling strategies. Among the most important:
“We are very pleased! It's a wonderful service with great customer service. I will encourage other properties to use your service.”
Tammy, Regional Manager
Baton Rouge, LA
“We are so very pleased with your company. From customer service checking to make sure our system is working well, down to the operators being polite and informative to our owners and staff.”
Dana, Asst. Property Manager
East Brunswick, NJ
“Everything is wonderful. You guys are perfect.”
Dacia, Asst. Manager
Capital Heights, MD
“We are so happy with your service; we were reluctant to make the switch but we are so happy we did!”
Tenille, Leasing Consultant
Chapel Hill, NC
“Service is exceptional, I give them an A+. My favorite part is being able to check my email from home and know exactly what is going on.”
Pat, Property Manager
“Whenever the operators call they are always so nice. They do a marvelous job and they are worth their weight in gold to me. Efficient, polite... if they were located in my town I would come by and bring them a present. They have done a smash up job from day one.”
Lake Jackson, TX
“I've done this for 30 years and have never had service, options and results like I have with Apartment Lines, especially for the price!”
Deborah, Property Manager
Our basic service is a highly effective combination of advanced voicemail services and live operators. This combination allows your apartment complex to benefit from having a live person answer the phone when it matters most, at a fraction of the cost of most answering service solutions.
The diagram below illustrates how this package works to efficiently handle the needs of your callers:
You are currently viewing the Basic service outline. View All-live service below.
Using our all-live service means your callers will always reach a live operator to handle their needs. The operators screen all calls based on your instructions, ensuring that any emergencies are promptly delivered to the appropriate staff member.
The diagram below illustrates how this package can effectively handle your caller's needs.
You are currently viewing the All-live service outline. View Basic service above.
The Basic service combines live operators with an advanced voicemail system. To use it, simply forward your office line to a number supplied by Apartment Lines (automatic call-forwarding is available upon request). Once on service, a customized greeting directs callers to leave a voice message for your office, or to press a key that transfers them to a live emergency operator. Live operators dispatch qualified emergency calls to the appropriate personnel. Non-emergency callers leave a voicemail message that can be sent to your email and/or retrieved by phone.
*Apartment Lines also provides All-live service. To learn more, and to receive a flat-rate quote for your property, please speak with an Apartment Lines representative.
Our network is housed in a state-of-the-art, high-availability telecommunications datacenter, fully equipped with redundant power and internet backbones. The network stack is fully redundant and continuously monitored -- no single piece of hardware failure will disable the system. We also maintain a geographically separate backup location to ensure the highest possible level of service uptime.
Our customized voicemail system is developed and maintained in-house, built entirely from open-source software, which allows our company's technical solutions to be flexible, powerful, scalable, and cost efficient. We utilize cutting-edge Voice over IP (VoIP) technologies to provide the highest quality phone experience at a fraction of the cost of traditional telephony solutions -- our system processes over 1.8 million minutes of voice traffic and 650,000 messages per year.
Unlike most traditional answering services which only have one brick and mortar call center, Apartment Lines utilizes multiple call centers at geographically separate locations throughout the country. A technical problem at any one call center will not result in a service outage, as we have the ability to instantly re-route your callers to an alternate call center.
Some residents may not understand your after-hours response policy. If you give them a pager or cell phone number, they could call your staff at 2am to report a leaky faucet. On the other hand, if you don't give your residents any way to reach you after hours, you have no way to know if a flood or fire occurs, causing major property damage.
An answering service can take all calls through your office line, filtering out the situations that can wait until office hours, and passing you the urgent calls that need immediate response.
Most live answering services charge a base rate for a small number of calls, then a high per minute rate after that. You can easily spend $200-$300 in one month on this type of service. Apartment Lines combines live operators with automated voicemail and charges a moderate flat monthly rate that most properties can easily fit within their budget.
Calls are answered in the name of your property through an automated system that gives your caller a choice between an operator and voicemail. If the caller has a maintenance emergency, they are directed to a live operator who will dispatch emergencies to your on-call staff. If the call is not urgent, they are directed to leave a message that you can retrieve during office hours.
When setting-up your answering service, Apartment Lines gives you access to your account information via our web portal at apartmentlines.com. There you can view and update staff contact numbers, on-call rotations, and the instructions the operators follow when answering your calls.
Yes. You view call detail records for all calls handled through our system via our web portal. Call records include date and time of the call, caller ID name and number, and the general action taken by the caller (listened to main greeting, transferred to voicemail, etc).
Yes. You can listen to recordings of your emergency calls via our web portal. If you have ordered the daily faxing or e-mailing option, an emergency call summary arrives each morning detailing the previous night's emergency calls.
Some things to keep in mind as you're starting service: