Extra calls? No.

Extra minutes? No.

Holidays? Still No.

Here's the bottom line: your rate at the beginning of the month is the exact amount you will be charged regardless of how many calls our operators receive from your residents.

Call volume is determined by community size for the vast majority of accounts, though there are rare exceptions. If your community has an unusually high call volume, we will work with you to negotiate a new rate reflecting your normal usage.

Our basic package combines automated voice messaging and operators for emergency calls. Tenants are given the opportunity to leave a voicemail message for non-emergency situations, and can easily reach an operator if needed.

This combined approach allows you to serve your residents while filtering out unnecessary calls to your staff, thus reducing overtime costs.

For more information about how calls are handled, see How It Works.

When setting up your answering service, Apartment Lines gives you access to your account information via our web portal at my.apartmentlines.com. There you can view and update staff contact numbers, on-call rotations, and the instructions the operators follow when answering your calls.

Yes. You view call detail records for all calls handled through our system via our web portal. Call records include date and time of the call, caller ID name and number, and the general action taken by the caller (listened to main greeting, transferred to voicemail, etc).

Yes. Every time a resident talks to an operator, it is recorded, and all your recordings are available via the web portal.

With our optional Daily operator report feature, an emergency call summary arrives each morning detailing the previous night’s emergency calls.