• The simplest answer.

    Flat-rate answering service

    No per-minute charges

    Live operators 24/7/365

    Bilingual support as needed

    Multi-property discounts available


What sets us apart

View more features

Dissatisfaction by the numbers

54%
of customers have higher expectations for customer service today compared to one year ago
66%
of customers reported hanging up on an automated system out of frustration at not being able to talk to a real person
67%
of customer churn is preventable if firms resolve issues the first time they occur
  Years in business
  Years experience
  U.S. call centers
Millions Minutes of calls handled by our state of the art systems

We are very pleased! It's a wonderful service with great customer service. I will encourage other properties to use your service.

- Tammy, Regional Manager

Baton Rouge, LA

We are so very pleased with your company. From customer service checking to make sure our system is working well, down to the operators being polite and informative to our owners and staff.

- Dana, Assistant Property Manager

East Brunswick NJ

Everything is wonderful. You guys are perfect.

- Dacia, Assistant Manager

Capital Heights MD

We are so happy with your service; we were reluctant to make the switch but we are so happy we did!

- Tenille, Leasing Consultant

Chapel Hill NC

Service is exceptional, I give them an A+. My favorite part is being able to check my email from home and know exactly what is going on.

- Pat, Property Manager

Williamsville NY

Whenever the operators call they are always so nice. They do a marvelous job and they are worth their weight in gold to me. Efficient, polite... if they were located in my town I would come by and bring them a present. They have done a smash up job from day one.

- Gladys, Manager

Lake Jackson, TX

I've done this for 30 years and have never had service, options and results like I have with Apartment Lines, especially for the price!

- Deborah, Property Manager

Atlanta, GA

Frequently asked questions

  • Do you charge extra for?

    Extra calls? No.

    Extra minutes? No.

    Holidays? Still No.

    Here's the bottom line: your rate at the beginning of the month is the exact amount you will be charged regardless of how many calls our operators receive from your residents.

    Call volume is determined by community size for the vast majority of accounts, though there are rare exceptions. If your community has an unusually high call volume, we will work with you to negotiate a new rate reflecting your normal usage.

  • How are calls answered?

    Our basic package combines automated voice messaging and operators for emergency calls. Tenants are given the opportunity to leave a voicemail message for non-emergency situations, and can easily reach an operator if needed.

    This combined approach allows you to serve your residents while filtering out unnecessary calls to your staff, thus reducing overtime costs.

    For more information about how calls are handled, see How It Works.

  • How can I view and update my account information?

    When setting up your answering service, Apartment Lines gives you access to your account information via our web portal at my.apartmentlines.com. There you can view and update staff contact numbers, on-call rotations, and the instructions the operators follow when answering your calls.

  • Can I see who has called while my phones are forwarded to your service?

    Yes. You view call detail records for all calls handled through our system via our web portal. Call records include date and time of the call, caller ID name and number, and the general action taken by the caller (listened to main greeting, transferred to voicemail, etc).

  • Can I monitor emergency calls handled by operators?

    Yes. Every time a resident talks to an operator, it is recorded, and all your recordings are available via the web portal.

    If you have ordered the daily faxing or e-mailing option, an emergency call summary arrives each morning detailing the previous night’s emergency calls.

View more FAQs