Our basic service is a combination of customizable voicemail and live operators. This allows you to save potentially hundreds of dollars per month while ensuring that all emergencies are responded to immediately.

Here’s how we handle a typical maintenance call.

Tenant
Calls office
Office
Phone forwarded to Apartment Lines
Emergency
(via key press)
Voicemail Number
Non-emergency
Emergency
Live Operators
Non-emergency
Caller instructed to leave a voicemail message
Operator Contacts 1st person on your call list
If person cannot be reached
Next person contacted
Until
Resident is instructed to leave a voicemail message or to call back during business hours
Message instantly emailed to staff
OR
Staff retrieves message by phone
Message Delivered
Advantage: your maintenance staff isn't needlessly contacted, saving them frustration, and your company unnecessary overtime costs
Tenant
Calls office
Office
Phone forwarded to Apartment Lines
Voicemail Number
Emergency (via key press)
Live Operators
Non-emergency
Tenant instructed to leave a voicemail message
Emergency
Operator Contacts 1st person on your call list
If person cannot be reached
Next person contacted
Until
Message Delivered
Non-emergency
Tenant is instructed to leave a voicemail message or to call back during business hours
Advantage: your maintenance staff isn't needlessly contacted, saving them frustration, and your company unnecessary overtime costs
Message instantly emailed to staff
OR
Staff retrieves message by phone